FAQ

Q: What Android phones are capable of downloading the games?

A: All Android phones in the Jordanian market can download the content.

Q: What are the perks of being a VIP user for Android?

A: VIP users can access to all downloaded games depending on the package. VIP users can also benefit from discounts on in-app purchases.

Q: Can I play my Android Games even if I do not have data?

A: Yes, as long as the game you are playing doesn’t require for data usage and can connect to the wifi.

Q: I forgot my password. How do I retrieve it?

A: Click “Profile” on the lower right corner and Click “ Login”=> Click “Forgot Password?”=> enter a New Password then click “CONFIRM”

Q: How to log in?

A: Click the Game@ Android App,=>Click “Profile” on the lower right corner and Click “ Login”=> Enter the Mobile Number and Password then click “Log in”

Q: How to download the Game@ App?

A: Open the mobile web browser, enter Android Game Mobile Web Portal URL(http://game.umniah.com), and click the button to download the Android Game@ App

Q. What is the average size of the game?

A. The size of the games between 2MB to 2GB. Games are larger than 10 MB will be divided into two parts, where less than 5 MB will be stored in the mobile’s internal storage and the rest will be stored on the SD card.

Q: Where can I find the past game downloads? Can I download them again for free?

A: Yes, you can download any of the games you have bought in the past 3 years for free, provided that your mobile phone or mobile phone number have not been changed. In the Game@ store, under my purchases you can find any games you bought simply by entering your phone number or email. If you have changed your mobile phone, you will not be able to find the games you have bought. In this case please contact customer service and we will send you the games you have bought. If, for any reason, a game you bought is no longer available please contact: vas.marketing@umniah.com

Q: Can I receive updates for any of the games I have bought?

A: If a game needs an update to fix any errors, we will be publishing an update that will automatically update the game once opened and solve any errors. However, such case is difficult to occur, since we test our games hundreds of time on all types of devices. In case such event occurs, we will be sending you an email or an SMS informing you of the new update or that the error has been fixed. You will then be able to download the update for free.